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Consumer Support
Troubleshooting TipsOperating Instructions
Safety Instructions
WATER Possible Causes What To Do
Too many suds Type of detergent Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
Water leaks Fill hoses or drain hose is Make sure hose connections are tight at faucets
improperly connected and at washer.
Make sure end of drain hose is properly connected
to washer and correctly inserted in and secured to
drain facility.
Household drain may Check household plumbing. You may need to call a
be clogged plumber.
Constant water pressure Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source
Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent Use less detergent. Use less soap if you have soft water,
in washer a smaller load or a lightly soiled load.
Water temperature Cooler water temperatures New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Control is not set properly Check water temperature control and adjust.
Water supply is turned off Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are Turn off the water source and disconnect water fill
stopped up hoses from the upper back of the washer. Use a brush
or toothpick to clean the screens in the machine.
Reconnect the hoses and turn the water back on.
House water heater is Make sure house water heater is delivering water
not set properly at 120°F–140°F (48°C–60°C).
PerfecTemp Plus feature The lid must be closed for PerfecTemp Plus (on some
(on some models) was not models) to work.
activated
Water pumped out Lid lifted or cycle was put in Reset cycle.
before cycle is pause for over 24 hours
complete
Water won’t drain Drain hose is kinked or Straighten drain hose and make sure washer is not
improperly connected sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m)
above floor.
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