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Owner's of the Weber Gas Grill Weber Genesis S-330 Natural Gas Grill W/ Side Burner gave it a score of 0 out of 5. Here's how the scores stacked up:
  • Reliability

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PROBLEM CHECK SOLUTION
Burners burn with a yellow or orange flame, in
conjunction with the smell of gas.
Inspect Spider/Insect screens for possible obstructions.
(Blockage of holes.)
Clean Spider/Insect screens. Refer to “ANNUAL
MAINTENANCE”.
Burner does not light, or flame is low in HI position. Is fuel hose bent or kinked? Straighten fuel hose.
Burner does not ignite when you push the igniter
button.
Be sure that there is gas flow to the burners by
attempting to match light your burners. Refer to “MAIN
BURNER MANUAL IGNITION”.
If match lighting is successful, the problem lies in the
ignition system. Refer to “ELECTRONIC IGNITION
SYSTEMS OPERATIONS”.
Is there a fresh battery installed? Verify that the battery is in good condition and installed
correctly. Refer to “ELECTRONIC IGNITER INSPECTION”.
Are the wires connected properly to the ignitior module? Be sure that wires are correctly inserted into terminals
on ignition box. Refer to “ELECTRONIC IGNITION
SYSTEMS OPERATIONS”.
Is there plastic wrapping around the new battery? Remove plastic wrapping.
Experiencing flare-ups:
m CAUTION: Do not line the slide out
grease tray with aluminum foil.
Are you preheating grill in the prescribed manner? All burners on HI for 10 to 15 minutes for preheating.
Are the cooking grates, heat deflectors and Flavorizer
®
bars heavily coated with burned-on grease?
Clean thoroughly. Refer to “CLEANING”.
Is the slide out grease tray dirty and not allowing grease
to flow into catch pan?
Clean slide out grease tray.
Burner flame pattern is erratic. Flame is low when
burner is on HI. Flames do not run the whole length
of the burner tube.
Are burners clean? Clean burners. Refer to “MAINTENANCE”.
Inside of lid appears to be “peeling.”
(Resembles paint peeling.)
The inside of the lid is porcelain enamel or stainless
steel, and is not painted. It cannot “peel”. What you are
seeing is baked on grease that has turned to carbon and
is flaking off.
THIS IS NOT A DEFECT.
Clean thoroughly. Refer to “CLEANING”.
Cabinet doors are not aligned. Check the adjustment pin on the bottom of each door. Loosen adjustment nut/s. Slide door/s until aligned.
Tighten nut.
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our
web site. Log onto www.weber.com.
PROBLEM CHECK SOLUTION
Side burner does not light. Is gas supply off? Turn supply on.
Flame is low in HI position. Is the fuel hose bent or kinked? Straighten hose.
Push button ignition does not work. Does burner light with a match? If match lights burner, check igniter. Refer to “SIDE
BURNER MAINTENANCE”.
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our
web site. Log onto www.weber.com.
SIDE BURNER TROUBLESHOOTING
TROUBLESHOOTING